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For Visitors and Family

For Visitors & Family

At Danville Regional Medical Center, our focus is first and foremost on providing quality care to all our patients.  Danville Regional is committed to patient-centered care. We believe that involving patients in their own care improves outcomes and encourages them to better understand their care management. Patients and/or family members (care partners) are encouraged to speak up and participate with questions and concerns about patient care and treatment. 

Browse through the links to below to know what to expect at our hospital.


Visitation Guidelines

    General visiting hours are 10:00 a.m. until 9:00 p.m. daily. If your patient is in one of the hospital’s special units, please check with the Nurse Manager of the unit for visiting times. Please limit visitors to two at a time. Visitors under age 12 must be with a parent or guardian (other than the patient) at all times.

    Notice of Privacy Practices - HIPAA (Health Insurance Portability and Accountability Act)


    Room Service Dining

    Order a meal or snack for your loved one.  This new program gives you, the family member, greater control over what your loved one eats and when. You can order “what you want, when you want it” from the bedside menu within the patient's prescribed diet. You may order any meals between the hours of 6:30 a.m. & 6:30 p.m. The ordering process is very simple, simply call 434.799.2200.  Pleas have the patient's name and room number when you place the order.


    Gift Shop, Mail and Flower delivery

    Gift Shop - Our gift shop is located in the main lobby and is open Monday-Friday 9:00 a.m. - 5:00 p.m.

    Mail and Flower Delivery - Our dedicated Hospital volunteers deliver the mail and flowers sent to our patients. Please address all correspondence to:
    (Patient’s Full Name)
    Danville Regional Medical Center
    142 S. Main Street
    Danville, VA 24541


    Parking

      Valet parking is available at no charge for our patients and their families. The valet podium is located at our main entrance from 6 a.m. - 4 p.m. on Monday-Friday.

      Escorts to parking lots are provided upon request. From the patient's phone dial 7941 or 0 (for the operator) from any hospital phone to reach a security officer for an escort.


      Cafeteria and Dining

        Cafeteria is located on the second floor. Hours of operation are:

        Monday - Friday
        6:30 a.m.-3:00 p.m.
        Saturday and Sunday
        Closed

        Subconnection - located in the main lobby.

        Monday - Friday
        7:00 a.m.-8:00 p.m.
        Saturday and Sunday
        7:00 a.m.-7:00 p.m

        Vending Machines are located throughout the hospital: adjacent to the Main Lobby, in the Emergency Department  waiting area, outside of the cafeteria, and in the waiting areas of critical care, 3D, 4A, 5A and 6A.


        Additional Patient Services

          Pastoral Care - At Danville Regional we are committed to bringing people to health and wholeness. The staff of our pastoral care department provides services that are designed to address the spiritual dimensions of illness. Spiritual health is a vital component of our overall sense of health and well-being. To provide these spiritual support services, we have a staff of chaplains drawn from many different denominations. These compassionate men and women have extensive training in theology, psychology and healthcare ministry. Chaplains are available 24 hours a day for patients and families of all faith traditions. To arrange for a chaplain, please ask your nurse or call the Pastoral Care Department at 434.799.3731.

          Case Management - If you need help with nursing home placement, home health care or arranging for medical equipment in your home, we will be happy to provide assistance from a social worker or case manager. Please call 434.799.3768 or the patient representative at 434.799.4591.

          Interpreters - If it’s difficult for you to communicate for any reason, you can request interpreter services. We have interpreters for foreign languages or for sign language. Please communicate with your nurse if you require this service.

          Notary Public - For patients who need to sign legal documents, notary services are available Monday through Friday from 8:30 a.m. until 5 p.m. During these hours, please call your patient representative 434.799.4591. After these hours, please call the hospital operator (dial 0) for assistance

          Patient Representative - Our patient representative serves as a liaison among patients, family members and DRMC associates. He/she is available to help answer any questions related to your hospital stay, listen to your concerns or comments, and resolve any problems. Please call 434.799.4591 to speak to a representative between 8:30 a.m. and 5 p.m. After these hours, call the hospital operator (dial 0), who will page a representative for you.


          Going Home

          When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

          Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

          Reminders - a few reminders as you prepare to go home:

          • Remember to keep all records of bills, insurance forms, payments of claims, receipts and other papers because many of these expenses are tax deductible.
          • If you plan to change your residence, give the admitting office your new forwarding address for any mail or gifts that might come to you after your discharge.
          • Follow your doctor’s recommendations for your continued recovery.
          • Your nurse will offer education for any of the following that may apply at the time of discharge: medications, special diet instructions, heart failure, diabetes, rehabilitation, cardiac rehab, transportation and care notes/restrictions.
          • If you require continued care and meet qualifications, our nurses and therapists can help you complete your recovery at home. Ask us about our homecare.

          Lost & Found - If you lose or leave something behind, please notify your nurse or call Environmental Services at 434.799.3821. We will make every effort to find and return the items to you.


          Billing and Insurance

          Hospitals and doctors charge separately - Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, or radiologist. These physicians are not employees of the hospital. If you have questions about your bill, please call the Business Office at 855.426.0142 and we will be happy to help you.

          Billing and Insurance Information - click here to pay online, find information about financial assistance or contact our Business Office.

          View our Patient GuidePatient Guide

          This guide has been designed to help patients and family members with concerns and questions about DRMC and to provide resources for those leaving the hospital. This guide is located in each patient room.  Please use this as a tool during your stay with us and feel free to carry it home with you and continue to use it.

          Patient Satisfaction

          At the time of your discharge, you will receive a confidential patient satisfaction survey. Please take a few minutes to fill it out. Your feedback is an important part of our goal of improving the care and services we provide.

          Comments and Suggestions

          We value your feedback, either positive comments or suggestions for improvement. Please feel free to share your thoughts with any member of our staff.